SMS & Messaging Policy
Effective Date: August 19, 2026 Last Updated: August 19, 2026 Operated by: Golden West Games (Underway, formerly Billiard CRM)
Underway sends and receives text messages on behalf of the local service businesses that use our platform — pool table dealers, mechanics, and similar trades. This page explains what messages you might get, how often, and how to stop them.
1. If You're a Customer of a Business That Uses Underway
The business you hired (your local shop) may text you through Underway about the work you asked them to do:
- Appointment confirmations and reminders
- Updates on your service job (technician on the way, job complete, photos of the finished work)
- Payment links, deposit requests, and invoices you asked for
- A follow-up after the job — for example, asking how the work went or for a review
- Occasional check-ins about maintaining past work
Message frequency varies with your service activity — typically a few messages per appointment or job. Message and data rates may apply, depending on your mobile plan.
The messages come from the business you hired, using their local number. Underway is the technology provider; the business is the sender.
2. If You're an Underway Subscriber
We may text the phone number on your account about your own account: number-verification codes, important service notifications, and setup reminders while you're getting started. Message and data rates may apply.
3. How to Stop Messages — STOP, HELP, START
- Reply STOP to any message to opt out. This takes effect immediately and blocks all texts to your number from every business on the platform — not just the one that texted you.
- Reply HELP for help. You'll get contact information for the business (or for Underway).
- Reply START to opt back in.
STOP also works if you reply with UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or similar. Opting out never affects your ability to do business with your shop — they'll just call or email you instead.
4. Consent
Businesses on Underway are required (by our Terms of Service) to text only customers who have given them the legally required consent for the type of message being sent, and to honor opt-outs. If you believe a business texted you without your permission, reply STOP and email us at info@itsunderway.com — we take these reports seriously.
5. Carriers
Wireless carriers are not liable for delayed or undelivered messages.
6. Privacy
How message content and phone numbers are stored and protected is covered in our Privacy Policy. SMS opt-in status and phone numbers are never sold or shared with third parties for their own marketing.
7. Contact
Golden West Games 3916 100th St SW, Lakewood, WA 98499 Email: info@itsunderway.com