Schedule jobs, dispatch your crew, text payment links, and keep every customer record in one place. Built by a billiard shop that still moves and recovers tables every week.
Plans from $24.99/mo. 14-day free trial — cancel anytime, no charge until your trial ends.
Built by Golden West Games · In the industry since 1947
Pool table customers come back every 5–10 years. If you can't find their history when they call, you're starting from scratch every time, and leaving money on the table.
Underway fixes all of this.
Built for billiards from day one. Not some other CRM with our logo painted on.
Service calls, deliveries, repairs, installs, sales — scheduled on a visual calendar and assigned to a tech before you hang up the phone.
Automated texts before every appointment. Customers confirm, reschedule, or call you back. No-shows drop, and you stop babysitting the schedule.
Before and after photos attached to the job. Know exactly what cloth is on every table you've ever touched — even years later.
Cloth, labor, delivery, accessories — all itemized and texted before you leave the driveway. No more 'I'll send that when I get back.'
Text a payment link the moment the job's done. The customer taps, pays, and you're on to the next job — no card reader in the truck.
Open jobs, pending invoices, this week's schedule, outstanding payments. QuickBooks sync keeps the books clean while the clipboard stays in the truck.
Sign up and take your first job — no training sessions, no IT department.
Under two minutes. 14 days free — your card isn't charged until the trial ends, and canceling is one tap.
Enter a customer, pick a date, assign a tech. Do it from your phone between calls.
They get the job details. You see where they are. Everyone's on the same page.
Text a payment link when the new cloth is on. The customer pays, and you move on.
Built on the shop floor, not in a boardroom
Golden West Games has been selling, moving, and recovering pool tables since 1947. When generic software kept failing us (too complicated, not built for field work, no concept of recovering a seven-foot table) we built our own.
Every feature exists because we needed it ourselves. We use Underway every week at our own shop. When something doesn't work the way a billiard business actually works, we fix it.
One flat monthly price — no seat fees eating your margin, no contracts, and no platform cut of the payments you collect. Every plan starts with a 14-day free trial — cancel anytime before it ends and you pay nothing. Card processing is a flat 2.9% with no platform fee.
Start free for 14 days. Cancel anytime before the trial ends and you pay nothing — no contract, no nonsense.